Terms and Conditions of Gugobet India
General Definition
1.1 Gugobet, means the company brand and all its online offerings, including products accessible via www.gugobet.net (on a computer or laptop) and the mobile app (on mobile devices such as smartphones and tablets), along with other related URLs. This includes Sports, Live Betting, Virtuals, Casinos, Games, and Live Casinos.
1.2 Bet, is a wagering action made between the consumer and the bookmaker. It involves a risk but with potential winnings. It is determined by the outcome of an event that does not happen yet. Bets are placed according to the bookmaker’s rules.
1.3 Outcome, is the final result of the event.
1.4 Customer, refers to an individual who has registered for an Gugobet account, as outlined in clause 4, and whose account is currently active.
1.5 Service, refers to the availability of our website, enabling you to participate in our offerings.
1.6 Website, refers to our official platform, accessible at www.gugobet.net.
General Terms
2.1 The following individuals are prohibited from placing bets on Gugobet:
-Those under the legal age in their country (mostly 18)
-Individuals that directly involved in the event being bet on (e.g., players, coaches, referees, team owners, or managers), as well as their representatives or associates
-Employees of other bookmakers
-People legally restricted from entering into agreements with bookmakers.
2.2 Using Gugobet services may be prohibited in certain countries. We do not endorse/support the use of our site for sports betting, gambling, or any other activities in regions where those actions are illegal.
2.3 Our website appears in a particular country or in a specific language does not imply that we authorize or legalize the use, including depositing or withdrawing in that location. Visiting the website does not mean to be invited to engage in betting or other services where such activities are prohibited by local law.
2.4 You are fully responsible for making sure that using our service is legal in your country. We are not responsible for any of the legal consequences you may face. So please confirm that your actions are in compliance with the relevant local laws before using any of our services.
2.5 For those who do not comply with our rules, the bookmaker reserves the right to reject bets from them. Additionally, bets that violate public order or social norms may also be rejected.
2.6 The bookmaker has the ultimate right to refuse any bet. All bets will be settled according to the data from the official processing center.
2.7 If the predicted outcome is correct, then the bet is considered successful. As soon as the official results of the event is announced, the winnings will be sent to the bettors
2.8 Some betting options (like odds, handicaps, totals, and maximum stake limits) are likely to change after a bet has been placed. However, the bet that was originally made will still remain unchanged. Customers are able to check for any option updates in the pre-match markets before placing a bet.
2.9 If any error occurs when placing a bet (such as: incorrect event details, wrong odds, or violations of the betting rules), or other reasons to believe that the bet is incorrect, the bookmaker reserves the right to cancel the bet.
2.10 If any of the unforeseen circumstances like technical issues prevent the settlement of an event, the bookmaker has the right to cancel the bet.
2.11 If the odds are obviously incorrect, then the bet will be settled based on the correct final result at the proper odds.
2.12 If there are concerns about unsportsmanlike conduct during an event, the company has the right to block betting on that event until an official decision. If the event is found to be unsportsmanlike, all related bets will be voided. The company is not required to provide any evidence or reasoning to customers.
2.13 Gugobet is dedicated to maintaining fair sports betting. The bookmaker may cancel bets if specific conditions happen:
-Foul play is suspected or even proven (such as match-fixing)
-Bets are placed using another person’s account
-Unauthorized third-party access to a customer’s account is detected
-Any unusual betting patterns are observed.
2.14 Placing a bet means you agree to be bound by these Betting Rules.
2.15 A connection failure when receiving a bet confirmation will not lead to the cancellation of the bet.
2.16 Bet settlements and winnings will be based on the results determined by the bookmaker.
2.17 The bookmaker will not entertain complaints regarding translation errors in team names, player names, or venue names. Mistakes in tournament titles will not result in a refund of stakes.
2.18 Gugobet reserves the right to modify or add new provisions to these Rules at any time. Any changes will become effective immediately upon being published on the website.
2.19 Customers are informed about the odds of winning and the associated risks of potential losses.
General Betting Rules
3.1 There are minimum and maximum stake limits in each betting option. The bookmaker will determine them by game rules, sports types, events, and more.
3.2 The company reserves the right to set and adjust limits on the maximum stake and odds for certain markets and individual customers at its discretion, without prior notice or explanation.
3.3 A bet is considered accepted once it is registered on the server and confirmed online. Once accepted, bets cannot be modified or canceled.
3.4 Bets are only accepted up to the available balance in the customer’s account. After registration, the stake is deducted, and any winnings will be credited to the account once the bet is settled.
3.5 Bets are only accepted before the event begins. Please note that the date, start time, and commentary in the Sports section are approximate. Any bets placed after the event starts will be void, except for in-play (live) bets or exchange bets, which remain valid until the event concludes.
3.6 If a bet is incorrectly settled (such as: due to errors in entering the results), the bet will be recalculated. However, bets placed between the initial incorrect settlement and the recalculation will still be valid.
3.7 Unless the event organizer or the relevant authorities has made an official announcement, a sports event will not be considered rescheduled or canceled.
3.8 If the customer knowingly provides false information or submits misleading requests regarding betting, payouts, event results, or any other details, the bet will be voided
3.9 A bet will be canceled if it’s placed on an outcome after the event has finished, but before the official results are announced.
3.10 Sometimes when one team has a huge lead in goals, points, etc., exceeding a predetermined score difference, the mercy rule is applied to end a game early. The specific point difference required for the mercy rule to take effect is determined by the event organizer for each competition.
3.11 SP (Starting Price) refers to the initial odds set at the start of a race, calculated as the average of the odds offered by the event organizers. If a competitor withdraws or does not participate before the event starts, and no new SP market is created, all bets on that competitor will be void and settled at odds of 1.00.
User Qualifications
4.1 Your age should be at least 18 or above the legal age in your country or jurisdiction.
4.2 Online betting must be legal in your country or place of residence.
4.3 Anyone who knowingly violates Sections 4.1 and 4.2, including:
-Using a VPN, proxy, or similar tools to change or lie about their actual location;
-Providing false or misleading information about their location or residence;
-Placing bets indirectly: Betting through a third party will be in violation of our Terms & Conditions, and these actions may be considered fraudulent and could result in criminal prosecution.
4.4 Individuals must have the legal right to sign contracts.
4.5 You are not eligible to participate in Gugobet if you or anyone in your family members has worked for the Operator or its service providers within the last three years.
4.6 You should be fully responsible for your Gugobet account credentials, including username, password, pin code, confidential and secure. If you suspect unauthorized access to your account, you must notify Gugobet immediately. Gugobet is not responsible for any loss or damage caused by your failure of protecting your account details.
Accounts/Bonuses/Payments
5.1 Each registered user is allowed only one account. Your registration details must be accurate and up to the newset.
5.2 You should maintain the confidentiality of your username, password, and the financial card details used for withdrawals.
5.3 Transferring funds between accounts is prohibited. Buying, selling, or transferring accounts are also not permitted. We have the right to suspend, close, or end your account at our discretion. If you wish to request the closure of your account, please contact customer support.
5.4 The deposit amount is determined by you and the payment method you choose. We reserve the right to conduct verification checks through third-party credit agencies for all cardholders based on the information provided during registration.
5.5 Withdrawals will be processed using the same payment method used for the deposit by default. To request a withdrawal, you must first roll over your deposit at least once. For large initial withdrawals or withdrawals made after changing a payment method, additional security measures may be applied to verify your identity, which could cause a slight delay.
5.6 If a customer fails to adhere to Gugobet’s rules (e.g., violating terms and conditions or attempting to withdraw funds before placing bets), we reserve the right to reject their deposit and withdrawal requests.
5.7 Gugobet’s bonuses are available only to registered customers and can be redeemed by meeting specific conditions. Each promotion, bonus, event, or special offer has its own terms and conditions. If there’s a conflict between the promotion terms and the general terms, the promotion’s specific terms will take precedence.
Privacy Policy
6.1 Gugobet team‘s first priority is the security of your personal data and ensures strict confidentiality. After you create an account and start using our services, we may collect personal details, payment information, transaction history, and any of your preferences. We will handle all this information with the utmost care and make sure we are in compliance with privacy standards.
6.2 In order to participate in real-money casino games on Gugobet, you will be required to use third-party payment systems for financial transactions. By agreeing to this Privacy Policy, you consent to share the necessary information with third parties for processing these transactions. Gugobet is committed to protecting all your personal data, but when the necessary information is required by law or for other specific purposes, we may disclose them.
6.3 We prioritize your information security and set a variety of protective measures to make sure your data confidentiality, integrity, and availability are safe. Your personal information is securely stored in an encrypted database, utilizing SSL technology and a strong firewall. With your consent, we may store “Cookies” on your device to enhance your user experience. Please be aware that disabling cookies may limit your ability to fully access all features of Gugobet, and we are not responsible for content hosted on external websites.
6.4 If we determine that individuals under the age of eighteen (or the legal age in their jurisdiction) have attempted to provide personal information through our services, we will reject the submission and take appropriate steps to remove the data from our records.
Fairness
7.1 In online betting, fairness is the most essential. The casino’s responsibility is to provide a fair and secure environment for players, while players must act honestly and without malice.
7.2 A “fair and safe” casino is an online betting platform that:
-Ensures prompt and accurate payment of all legitimate winnings;
-Refrains from any of the deceptive practices that could exploit players;
-Restricts access to players from prohibited countries and the bonuses only open to eligible participants.
7.3 Gugobet works exclusively with software providers that have a good reputation in the gambling industry, to ensure a fair and reliable gaming environment, while complying with the laws of relevant jurisdictions.
Misleading Actions, Fraud and Criminal Activity
8.1 We strictly forbid the following actions, including but not limited to bonus abuse, cheating, unfair advantage, creating duplicate accounts, engaging in any fraudulent or criminal activities, are all deemed “Prohibited Practices.” We will take reasonable steps to prevent and detect such activities and take appropriate measures against players involved, at our discretion. However, we take no responsibilities for any losses or damages arising from Prohibited Practices.
8.2 If you suspect any individual of engaging in a Prohibited Practice, please immediately report it to our customer support team.
8.3 Using our services means that you agree not to engage in or associate with any Prohibited Practices.
8.4 We reserve the right to suspend or terminate your account and withhold part or all of your account balance if you are reasonably suspected in engaging in or connecting to any form of Prohibited Practice. The rights described in this paragraph 8.4 are in addition to any other rights, including those under common law, that we may have against you under the Terms of Use or otherwise.
8.5 “Fraudulent practice” means the deceptive actions taken by you or anyone who collaborates with you. This includes, but is not limited to:
-Fraudulent chargebacks or rake-back activities;
-Using stolen, cloned, or unauthorized credit/debit cards;
-Colluding with others for an unfair advantage;
-Providing false or misleading account information;
-Any actions that are illegal, made in bad faith, or intended to deceive us or bypass legal or contractual obligations.
8.6 “Criminal activity” includes, but isn’t limited to money laundering, or any violation of laws or regulations in your country or where your IP is while registering.
8.7 “Unfair advantage” actions such as:
-Exploiting errors, bugs, or vulnerabilities in our software or third-party software used in connection with the Services (including games);
-Using third-party software or analysis tools to gain an unfair edge.
8.8 We will make efforts to act fairly toward all customers while ensuring compliance with regulatory and legal obligations when exercising our rights under Section 8.4.
8.9 If you are suspected in Prohibited Practices, we have the right to notify relevant authorities like gaming operators, online service providers, banks, credit card companies, electronic payment providers, or financial institutions about your information. You are required to fully cooperate with us during such investigations.
Anti Money Laundering
9.1 Gugobet is committed to fighting money laundering and illegal activities. If we suspect a user is linked to illegal actions, we will report it to the authorities, freeze the funds, and follow our Anti-Money Laundering (AML) policy.
9.2 The meaning of money laundering includes:
-Hiding the true origin of illegally obtained funds;
-Using criminally obtained assets to disguise their illegal source or help criminals avoid legal consequences;
-Acquiring property through illegal activities carried out in other countries.
9.3 Just like many countries, Gugobet actively works to prevent illegal money from entering the economy and take necessary measures to fight money laundering.
9.4 When you open an account, you agree to the following:
-You will comply with all applicable laws and anti-money laundering (AML) regulations;
-You confirm that the funds used for any current or future deposits are not linked to illegal sources or the laundering of unlawfully obtained money, as prohibited by law or international organizations;
-You agree to provide any necessary information we may ask for to comply with legal and regulatory standards to prevent the illegal legalization of funds;
-We will collect and keep your passport or other identification, as well as records of any updates to your account.
9.5 We reserve the right to suspend your account at any time if we suspect a connection to money laundering or criminal activity. Under international law, we don’t have to inform you of our suspicions or notify the relevant authorities.
9.6 We verify your identity when you sign up, deposit, withdraw, and the frequency depends on your risk level. We may ask you to provide certain documents for identity verification, and we keep records of all verification details since we follow strict Anti-Money Laundering (AML) procedures. To confirm your identity, we might ask for:
-A passport, ID card, or equivalent document showing your name, birth date, and photo;
-Additional documents to verify your address. We may also ask for extra relevant information with supporting documents. In some cases, notarized copies may be required.
Limitation of Liability
10.1 You must take full responsibility for how you access and use our services. We are not responsible for any unintended or unauthorized attempts to use the services.
10.2 We make every effort to provide reasonable and caring services, just as described in the Terms. However, any additional guarantees or warranties beyond what is specified here is not offered. Specifically, we do not guarantee that the website will always be available, or never encounter with interruptions, bugs, viruses, or other technical issues.
10.3 We Gugobet (including all of our affiliates, officers, directors, agents, and employees) do not take responsibility for any of the following, whether they are arising from contract, negligence, or any other cause:
-Loss of profits;
-Loss of revenue;
-Loss of business opportunities;
-Damage to goodwill or reputation;
-Business interruptions.
This includes any indirect, special, or consequential loss or damage resulting from the use of our services or the terms of use.
Responsible Gaming
11.1 Betting can have serious impacts on your mental health, and potentially leading to issues like depression, anxiety, or even suicidal thoughts. It might also damage your relationships, affect your work, studies, cause financial trouble or lead to criminal behavior. Betting should be always viewed as entertainment, but not a way to make money. We care about your well-being the most and aim to offer a safe and reliable service that minimizes harm.
11.2 We have a strict policy of not letting anyone under the age 18 use our service. Also we make sure that people who are under the legal age for gambling will not be our target of our advertising, sponsorships, and marketing efforts.
11.3 It’s your responsibility to ensure you’re above the legal age before registering on Gugobet, and the legal age for betting is determined by the laws in your country, usually set at 18. We will regularly check the age of our customers, making sure they meet the legal age requirements for gambling. If we can’t verify your age, we may ask for extra documents to confirm.
11.4 Our ads, marketing, and promotions are designed to give our customers clear and accurate info about our services, you are able to know what are your winning chances, and understand the risks behind. We also encourage responsible gaming by helping you avoid spending more than you can afford. To help you reflect on your personal betting habits, check out the questions below and answer “Yes” or “No”:
-Is your spending on betting out of control?
-Do you borrow money or even steal to fund your betting?
-Have you been spending less time lately with your family or friends?
-When people express concern about your gambling habit, do you get upset?
-Have you lost interest in your original hobbies or activities you liked?
-Do you feel depressed or even have suicidal thoughts after losses on betting?
-Have you ever lied about how much time or money you spend on gambling?
If you answered “Yes” to most of these, it might be a sign that you have a betting addiction problem.
11.5 It’s never too late to ask for help! Recognizing and starting to deal with a gambling addiction problem is an important and positive step. Gugobet cares about our customers and provide the tips below in order to help reduce the possibilities of a gambling problem:
-Betting should never be the main source of your income.
-Set clear limits for the money and time you spend on betting, and remember to stick to them.
-Always bet with money that you can afford to lose.
-Don’t try to win back losses—know when to stop and walk away.
Self Exclusion
12.1 We offer a self-exclusion option for customers who want to control their betting actions voluntarily. Closing your account or limiting your betting activities for a specific period is acceptable. From one month, six months, a year, or even longer. During this exclusion period, your account will remain closed. Once the period ends, you can return to the site and use the services again.
12.2 You may submit a request to lift the restrictions before the self-exclusion time ends. However, the final decision to do so depends on the company.
12.3 If you wish to actively set limits on your online betting activity, please get in touch with our customer service for help. Any relevant adjustments to these limits will take effect in 24 hours after the last change.
12.4 You’re not allowed to register a new account while under self-exclusion. You must understand that Gugobet won’t be responsible if you continue gambling or create a new account with a different name or address.
Entire Agreement
13.1 This document constitutes the entire agreement between Gugobet and our users, superseding any previous agreements, and governs the use of the platform. Any revisions or new updates will be made available promptly. We suggest users to regularly check and familiarize themselves with the latest version of these terms. Any promises, representations, or warranties not expressly stated in this agreement will not be considered binding.
Terms Modification
14.1 We reserve the right to modify these Terms at any time, including for reasons but not limited to changes in business operations, legal or regulatory requirements, compliance with regulatory advice, or to enhance our services to customers.
14.2 If there are any changes to the Terms, we will decide to notify you through a method we consider appropriate.
14.3 If some substantial changes are made, we will notify you within a reasonable time frame. As for minor updates, we may not give notice. So we recommend that you periodically review the Terms and Conditions on our website for any updates.
Dispute Resolution
15.1 If a dispute about the terms of a bet occurs between the customer and the bookmaker, the customer agrees to resolve the issue by lodging a complaint directly with the bookmaker. Such as payouts, outcomes, or any other conditions, including the potential voiding or non-fulfillment of the bet.
15.2 If the customers have any concerns regarding the rights violation, they are allowed to submit a formal written complaint to our customer support team as part of the resolution procedure.
15.3 The customers must submit the complaints within 72 hours from the time they became aware of the issue. All the relevant documentation should be accompanied, and those without sufficient evidence will be returned and not processed.
15.4 Once a complaint is submitted, the Customer Support Team will respond in detail. If further information is needed from the Customer, the time required to resolve the matter may be extended accordingly.
15.5 In cases where multiple sources report conflicting results for the same event due to apparent errors, the company reserves the right to determine the final result for the purpose of bet settlement. For the unique or particularly contentious cases, the bookmaker’s decision will be final.
15.6 If a dispute about the company’s services arises, customers must first try to resolve the issue directly with the company. In such situations, the platform’s interpretation of the matter will be deemed final and binding.